Refund and Cancellation policy:
These policies are for our online sweet shop. These may differ from other websites so please read carefully for our Terms and Conditions.
CANCELLATION POLICY:
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If unfortunately, you have to cancel/modify an order, please do so within 1-2 hours after placing an order, by emailing us all the details at sweet.cravingshome@gmail.com
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If you cancel your order before your package/s has been handed over to the courier service providers, we shall refund you the entire amount. If the courier service providers have already made the booking against your order, or the order/s has already dispatched, no cancellations can be made.
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We are not liable for any delays in delivery by the Courier Company/postal authorities. No cancellations can be made owing to the delay in receiving orders.
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We are a sweet supplier that delivers around Cardiff, so if you have booked for delivery and want to make changes please contact us and we will assist you with your changes.
RETURN POLICY:
All items to be returned/exchanged/refunded must meet the following conditions:
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Returns are accepted on our products only.
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A Return request must be raised within 72 hours of receiving the product by emailing us on sweet.cravingshome@gmail.com with your Order ID and other necessary information.
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All returned products should be completely unused and unhampered.
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All original packaging of the product should be intact and no damage done to either the product or its packaging.
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Please note that our freshly made-to-order boxes are unable to be canceled or refunded. These are handmade to order and therefore are personalized to you directly
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Sweet Cravings reserves the right to do a thorough quality check of the product, to ensure it is re-salable before issuing a credit/processing refunds or exchanging the product.
DAMAGED GOODS
IMPORTANT NOTICE -
Payment is to be made in full before your order can be made. You will receive an email confirmation once payment has been received, please check your spam mail as they can go into there. All items are made to order and we always aim to dispatch within 10 working days (sooner if we have stock ready). The dispatch time may increase during our peak times. Postal delivery times are additional to the 10 days. If you require your items urgently, please contact us before placing your order.
We cannot be held responsible if your parcel goes missing in the post due to incorrect postal address details, please ensure and check these are correct once you are through to the checkout area.
We reserve the right to cancel an order until it has been marked for
dispatch, you will receive a full refund.
All items are packed securely in bubblewrap for protection, boxed and then placed inside a mailing bag to help protect from any wet weather conditions if left outside.
During any hot weather months we may hold back on delivery until the weather cools enough to safely send your parcel, we will advise you of this as soon as we can. We also add a heat warning sticker to your parcel to advise the postal staff to not leave your parcel outside in the heat. Placing your order with us during any hot weather conditions is at your own risk. If possible please enter an alternate ‘delivery’ address, where you know someone can accept delivery if you work during the day, your work address may be a better alternative during these times.
Sweet Cravings Home DOES NOT take liability for any damaged goods , when an order is placed during hot weather. THIS IS AT YOUR OWN RISK. As a small business we do not offer cover or protection as EVRI our courier does not cover food products therefore we cannot pay for the damages .